Referencing Process

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We understand that tenant referencing can be a stressful time.

Our expert letting agent team has put together some tips to help you make sure the process goes as smoothly and as quickly as possible.

When it comes to referencing for tenants, we work with an independent partner; Goodlord. Goodlord is a digital referencing platform, used to conduct checks against five criteria: credit, right to rent, residential history, identification, and income and affordability. They manage the whole tenant referencing process on behalf of Luxury Hub. Goodlord use new technology solutions such as open banking and digital identity authentication to speed up the process and provide you with a smooth journey.

Read our comprehensive guide to help you ensure your tenant referencing gets approved. Download now – Tenants Guide To Referencing Approved. 

Let’s Get You Approved!

Referencing Process

Our Tenant Referencing Benefits

Higher quality tenants

Friendly Support And Advice

Referencing for tenants can be a daunting process. Our friendly team are here to help and advise you through all the tenant referencing stages.

Less chance of void periods

Rental Budget Planning Tool

We can provide a free tool for first time tenants with guidance on what to budget for in order to help you better manage your living expenses.

No more stress for you

Guarantor Help

Poor credit history or referencing difficulty does not automatically mean that your application will be declined. We can provide help and advice on getting a guarantor for a house share or rooms to rent.

Marketing your room

Fast results

Our tenant referencing process is quick and easy as long as you can provide us with all the relevant information. Many of our rooms to rent can be yours in as little as 7 working days.

Higher quality tenants

Bank Grade Technology For Your Data Security

For your tenant referencing process, Goodlord use bank-grade technology and security protocols, including 128-bit encryption. All this helps to protect your information and keep your data secure.

Less chance of void periods

Fair Treatment

Referencing for tenants at Luxury Hub is carried out by an external company. Goodlord have consistent and set levels of referencing criteria which ensures everyone is treated the same.

No more stress for you

Online Portal

The easy, user-friendly portal allows you to upload everything directly to our tenant referencing agency, making it faster and less hassle to complete the process.

Our Tenant Referencing Process

Step 1


Sign up to Goodlord

When you choose the property or room you wish to rent from Luxury Hub, we will send you an email with details to sign up to Goodlord. Use the link in this email to create a Goodlord account for tenant referencing.

Book your viewings
Tenant Pays

Step 2


Pay the holding deposit

In order to reserve your new home, you will need to pay the holding deposit and complete the online form with your details.

Step 3


Upload documents

Upload all requested documents in Goodlord. This will include personal information, your residential history, income information and other relevant documents to complete tenant referencing.

Upload documents
Reference checks

Step 4


Reference checks

Once you have provided Goodlord with all the information they need, they will start referencing and validating that information right away. At this stage, Goodlord will contact your referees.

Step 5


Sign contract

Once your tenant referencing checks are approved, you will sign the contract online and make payment of the first month’s rent and deposit. You will also need to complete a simple payment form to authorise us to collect rent payment automatically on the first of each month.

Sign contract
Move in day

Step 6


Collect keys & move in!

Move in. Now you can enjoy your new home.

Our Latest Offers

Higher quality tenants

Lead Tenant

Earn up to £250 monthly income if you are willing to be a lead tenant when living in your rental property for luxury hub more information on lead tenant

Less chance of void periods

Be First

We have brand new, refurbished properties coming in all the time so join our waiting list and be the first to find out about luxurious properties, fresh on the market before anyone else

No more stress for you

Tenancy Discounts

We are currently offering a £100 discount off your rental contract if you are willing to enter into a rental agreement within the next two weeks. View your preferred property and quote reference C2AWEB100

Marketing your room

Refer and Earn

Refer-a-friend as a tenant and we will reward you with a £20 Amazon gift voucher when they sign up

I have only ever had good experiences with Luxury Hub. The team is friendly and helpful, they treat us with respect and I've always felt like they value us as tenants. Thanks for being the kind of agent I am happy to write a testimonial for.

Paul Robinson, Happy Tenant

We have been extremely impressed with the service offered by Luxury Hub; they're very prompt and professional when dealing with us. I really wanted to emphasise how great you guys are without going OTT.

Wesley Cook, Happy Tenant

I have been a tenant with Luxury Hub for 2 years; they have always been quick, efficient and pleased to affect any necessary repairs or help whenever needed. An extremely professional and understanding team, they are friendly and easy to communicate with.

Danny Smith , Happy Tenant

Luxury Hub

Frequently Asked Questions

Is my personal tenant referencing information safe?

Yes, we comply with the Data Protection Act, and our referencing company uses bank-grade security and 128-bit encryption to protect your information and keep it secure.

What happens if I cannot afford the rent myself?

If you are worried about affordability, it may be possible to support your application with a UK based guarantor.

What happens if I have a guarantor?

If you have a guarantor for your rental contract, they will be able to provide their information in the same way through Goodlord tenant referencing.

How much is the deposit?

To secure your property we take a holding deposit equivalent to 1 week’s rent. This will then be put towards your total deposit of 1 month’s rent once reference checks have been approved and your move date is set.

When do I receive my deposit back?

You will receive your deposit back in 14 working days after the end of your contract with Luxury Hub.

Will I receive my full deposit back?

At the end of your tenancy, if cleaning or repair work is required, this will be deducted from your deposit. Cleaning and repairs are charged directly from the cleaning or repair company used for the job. We do not receive any commission or benefit from the cleaning or repair company and would much prefer that the property is simply left clean. Should the property be left deliberately in a poor state, a charge may be applied to help towards the time and administration required in resolving the issues.

What happens if I don’t pass tenant referencing?

Should any information be withheld from Luxury Hub that results in you failing the reference checks, then the holding deposit is non-refundable. Examples of this would be undeclared adverse credit (CCJs, arrears, bankruptcy) or falsifying information regarding your current living arrangements or employment. All adverse credit must be declared whether satisfied or unsatisfied, so that permission to continue from the landlord can be sought before receiving the holding deposit.

The referencing and credit check agency we use determines if you pass tenant referencing. If you do not pass, we will let you know as soon as possible, and we will not be able to accept your holding deposit or room choice request.

What if I have any questions relating to referencing?

Please contact Goodlord directly for tenant referencing enquiries. Their phone number is 020 3198 2060 or you can speak to them through their website chat: https://www.goodlord.co/tenants

Why do I have to pay a holding deposit?

All our tenants have to pay a holding deposit so we can reserve the property or room you wish to rent. We get a lot of applications for our house shares and rooms to rent, and once we receive the holding deposit, the room is reserved specifically for you and no one else can choose it.

The holding deposit is 1 weeks rent and if you don’t pass referencing we will return your holding deposit to you as quickly as possible. This can take up to 10 working days, but we will try to process as quickly as possible.

Will my holding deposit be fully returned to me if I do not rent the property?

Yes, your holding deposit will be returned to you if you do not pass tenant referencing.

In some specific instances your holding deposit may not be returned to you in full. This is the case if we have to make a deduction to cover administration costs. This will only happen under specific circumstances stated below:

  • You did not reveal all the information on your credit file, like a County Court Judgement or you gave false information.
  • You change your mind and say you do not want the room after we have carried out the tenant referencing and credit checks

In both the circumstances above we will deduct £100.00 to cover administration costs.