TENANTS

Tenants

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At Luxury Hub, our aim is to make finding rooms to rent easy and hassle free.

Some landlords can be unreasonable, and it is not uncommon for them to make some unfair demands. At Luxury Hub, we have a strict application process to ensure that all our landlords have a fair expectation from our house share tenants. We carefully screen all landlords to ensure they meet the Luxury Hub Customer Promise.

Our rental process is designed to be of the highest service. We are honest, transparent, and straightforward on all the issues you may face while trying to rent a property with us.

About Luxury Hub

Benefits

Higher quality tenants

Brand New Rooms To Rent

We continuously have brand new properties coming onto the market throughout the year. When you choose Luxury Hub as your letting agent, you can experience living in newly developed properties that are in showroom condition and have never been lived in.

Less chance of void periods

Continuous Upgrades

All our house share properties are re-decorated and fully refurbished when required and at the very least, every 3/4 years. We take pride in our rooms for professionals, and have an ongoing upgrade plan in place.

No more stress for you

Property Group Chats

As your letting agent, we want to make sure it is super simple for you to get in touch with us and your fellow tenants. We have individual property chat groups for each house share, allowing easy communication between all tenants & Luxury Hub. We’re always available and you can easily reach us whenever you need to.

Marketing your room

Dedicated Property Managers

All of our ensuite rooms to rent and house shares benefit from a dedicated Property Manager. They will be on hand to solve any concerns or issues you may have, no matter how small.

Higher quality tenants

24/7 Maintenance Reporting

We know that when things go wrong, you need them resolved as soon as possible. Our tenants can access maintenance reporting any time, day or night. Just use this link www.luxury-hub.fixflo.com, and save it so you can let us know about any problems as soon as they arise.

Less chance of void periods

Emergency Helpline

All of our tenants get access to a serious emergency helpline with a 2-8 hour response time, so you can rest assured that no matter what goes wrong, we are here to help.

No more stress for you

Exclusive Perks

Our rooms to rent for professionals come with exclusive perks and benefits you won’t find in most house share properties. Enjoy your own coffee machine, mini-fridge, Smart TV, and memory foam orthopedic mattress.

Marketing your room

Fast Rooms To Rent

If you are looking for a single room to rent quickly, then your in the right place. We conduct automated referencing and credit checks online, as well as electronic contract signatures, so you can move in within 7 days.

Our Rental Process

Step 1

01

Book your viewings

Use our online system to book viewings at properties that catch your eye and choose time slots that suit your schedule. Our letting agent team will show you around each property in person or using our virtual viewing service. We will give you all the information you need for the ensuite room to rent, and answer any questions you may have.

Enquiry Form
inventory checks

Step 2

02

Applying & agreeing the let

When you find the perfect ensuite room to rent, we will send an application form. On our online application form, you will pay a holding deposit for your room. At this stage, you will also need to provide the necessary referencing information to enable us to carry out checks.

Step 3

03

Tenancy progression

Our expert letting agent team will handle everything on your behalf. We will liaise with the house share landlord and referencing company to make sure everything goes smoothly. We are here to make your move a whole lot less stressful.

Tenant signs contract
Exchange Completion

Step 4

04

Key collection & move in day

Once you have passed the referencing stage, you are ready to pack your bags and collect your keys. Our team will run you through some final paperwork to make sure we’re all on the same page, and then you are free to enjoy your new home!

Tenants Services

Our Rental Process

Long Term Tenancies

Referencing Process

Report a Problem

Lead Tenant

I have only ever had good experiences with Luxury Hub. The team is friendly and helpful, they treat us with respect and I've always felt like they value us as tenants. Thanks for being the kind of agent I am happy to write a testimonial for.

Paul Robinson, Happy Tenant

We have been extremely impressed with the service offered by Luxury Hub; they're very prompt and professional when dealing with us. I really wanted to emphasise how great you guys are without going OTT.

Wesley Cook, Happy Tenant

I have been a tenant with Luxury Hub for 2 years; they have always been quick, efficient and pleased to affect any necessary repairs or help whenever needed. An extremely professional and understanding team, they are friendly and easy to communicate with.

Danny Smith , Happy Tenant

Luxury Hub

Frequently Asked Questions

What bills are included with rooms to rent?

In house share properties, such as a HMO, all bills are included. This covers your Council Tax, gas, water, electricity, high-speed Wifi, and TV License for communal areas.

Are short-term lets allowed?

Our minimum term is 6-months for all of our rooms for professionals.

Can I bring my pet?

We do have some house shares where pets are welcome, but most Luxury Hub properties do not allow pets. Please check the property’s listing on our website or contact our letting agent team.

How long before I can move in?

After you choose your perfect ensuite room to rent, you will need to go through referencing which takes 5 to 7 working days. In some cases, our entire rental process can be as fast as 7 days to 14 days from start to finish. As soon as reference checks have completed you are welcome to move into your new home.

What type of tenants is Luxury Hub looking for?

We accept all types of tenants at Luxury Hub. Our properties are for working professionals and a regular income is essential. We try to match age and gender in our house share properties where possible.

Are couples allowed?

For entire property rentals, couples are welcome at Luxury Hub. In our house share rooms to rent, we generally have a single let policy in place. This can vary, and some house shares are available for couples. Please check this specification directly in the property listing on our website, or contact us with your requirements.

How much is the security deposit and is it protected?

We take a security deposit of one weeks rent for all rooms to rent at Luxury Hub. Deposits are protected by a government approved deposit scheme like TDS.

Why do I have to pay a holding deposit?

All tenants must pay a holding deposit so we can reserve the room for you. We get a lot of applications for our rooms for professionals, and once we receive the holding deposit, the room is reserved specifically for you.

What happens if I do not pass referencing?

We use an external referencing and credit check agency who will determine if you pass referencing. In the event that you don’t pass, we will let you know as soon as possible and we will not be able to accept your holding deposit or room choice request. Your holding deposit will be returned to you.

How long does it take for my holding deposit to be returned to me?

This can take up to 10 working days, but we always try to process returns as quickly as our system allows. The full holding deposit may not be returned as we must make a deduction to cover administration costs. This will only happen under specific circumstances stated below :

  1. You did not reveal all the information on your credit file, like a County Court Judgement or you gave false information.
  2. You change your mind and say you do not want the room after we have carried out the referencing and credit checks.

In both the circumstances above, we will deduct £100.00 to cover administration costs.