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Tenant Referencing

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Tenant referencing is an extremely important part of the letting process, and it is crucial you get it right.

Knowing the facts about who is moving into your property will help you in making an informed decision about the tenants you choose and ensure your home is in safe hands.

At Luxury Hub, we offer expert tenant referencing for landlords as part of our packages. We take as much pride in our tenants as we do our landlords and our aim is to place you with tenants that suit your requirements and your property perfectly. That’s why each tenant goes through a strict evaluation process to ensure a good fit for you.

Tenant referencing is your way of finding out about a prospective tenant. You need confidence that they will pay their rent on time, treat the property with respect, and not be a nuisance to neighbours or others.

We do not offer a standalone tenant referencing service, but we include referencing costs in both our property management and tenant finder services.

*For a full breakdown of our charges please see FEES & SERVICES QUOTE COMPARISON

Tenant referencing

Peace of Mind Tenant Referencing

Less chance of void periods

Higher quality tenants

We pride ourselves on choosing only the highest quality tenants for every Luxury Hub property.

No more stress for you

Strict referencing process

Our referencing process is based on higher affordability, credit ratings and enhanced referencing criteria, to ensure a reliable, professional tenant for your property.

Marketing your room

Trustworthy process

We provide a systemised, trustworthy, secure and fast referencing process to find you the best tenants.

Less chance of void periods

Thorough checks

Our references check is based on five criteria: identification, credit checks, residential history, right to rent, income, and affordability.

No more stress for you

Bank grade technology

Our referencing partner uses bank-grade security and 128-bit encryption to protect the tenant’s data and information and keep them secure for complete peace of mind.

Marketing your room

No hassle for you

We take care of everything including chasing up replies, so the referencing process is fast and hassle free for you.

Less chance of void periods

Higher quality tenants

We pride ourselves on choosing only the highest quality tenants for every Luxury Hub property.

No more stress for you

Strict referencing process

Our referencing process is based on higher affordability, credit ratings and enhanced referencing criteria, to ensure a reliable, professional tenant for your property.

Marketing your room

Trustworthy process

We provide a systemised, trustworthy, secure and fast referencing process to find you the best tenants.

Less chance of void periods

Thorough checks

Our references check is based on five criteria: identification, credit checks, residential history, right to rent, income, and affordability.

No more stress for you

Bank grade technology

Our referencing partner uses bank-grade security and 128-bit encryption to protect the tenant’s data and information and keep them secure for complete peace of mind.

Marketing your room

No hassle for you

We take care of everything including chasing up replies, so the referencing process is fast and hassle free for you.

Our Tenant Referencing Process

Step 1

01

We find you the perfect tenant

Luxury Hub markets your property then does the viewings to find the right tenant. We have a waitlist of professionals looking for their perfect home.

We find you the perfect tenant
Tenant Pays

Step 2

02

Holding deposits paid

Your new tenant pays a holding deposit to Luxury Hub to reserve the property and start the referencing process.

Step 3

03

Reference checks

Once a tenant has uploaded all referencing information, we start the 5 criteria based checking process: Identification checks, credit checks, residential history, income and affordability checks.

Reference checks
Luxury Hub complete validation

Step 4

04

Luxury Hub complete validation

We use our external credit referencing company to validate that information. We also contact their referees, including the previous landlord and employer.

Step 5

05

Tenant signs contract

Once approved, the tenant signs an electronic contract with Luxury Hub signing on your behalf which is the only condition allowing the tenant to move in.

Tenant signs contract
Exchange Completion

Step 6

06

Tenant collects keys and moves in!

Tenant will receive all information relating to the property and will move in on the agreed date.

Our Latest Offers

Higher quality tenants

Tenant Finder Discount

Book our tenant finder service online today and get 50% discount on your fees only £250 (normally £500)

Less chance of void periods

Free Property Assessment Report

Receive a free £500 property assessment report when you sign up for our property management service

No more stress for you

Property Management Discount

We are now offering a discount if you buy a property management contract online today. Our fully managed service for single lets is priced at 12% and will be discounted to 8%. Our fully managed service for HMO’s is priced at 15% and will be discounted to 10%

Marketing your room

Refer and Earn

Refer a landlord to luxury Hub and we will reward you with a £100 Amazon voucher when they sign up or we will donate £100 to our partner charity group, Brew Power, on your behalf

My property was previously let for £650.00, Luxury Hub provided a great Tenant Finder Service and let my property for £900.00

Eileen Leahy, Ormskirk

We have been extremely impressed with the service offered by Luxury Hub; they're very prompt and professional when dealing with us. I really wanted to emphasise how great you guys are without going OTT.

Wesley Cook, Happy Tenant

In the 3 years, Luxury Hub has let my Meyer Street properties we never had one tenant in arrears or any debt defaults even during COVID

Alex Dymock, Fundfarm

Luxury Hub

Frequently Asked Questions

What will be checked during referencing?

With our tenant referencing process, we will check Identification, right to rent, credit checks, residential history, income and affordability.

How long does tenant referencing take?

The Luxury Hub tenant referencing service takes between 5 and 7 working days.

Why use Luxury Hub for tenant referencing checks?

Our tenant referencing partner company is amongst the top in the industry, with an average reference return time of under 48 hours. We maximise the efficiency of our process with a team of staff processing references based on five criteria:

  • Identification
  • Right to rent
  • Credit checks
  • Residential history
  • Income and affordability

Each member of the tenant referencing team has expertise in at least one of the five areas so we can be as efficient as possible in returning references quickly. Our external partner, Goodlord, uses information provided by the applicant as the basis for processing the reference and will compare all additional information that we are able to secure about the applicants against their initial submission in our overall recommendation. Best of all, it’s all completed online, to ensure a smooth experience for you, your tenants, and guarantors.

Can I charge my tenant for referencing checks?

No, landlords are not able to charge for tenant referencing, under the introduction of the Tenant Fees Act. The legislation which came into effect for England in 2019, classes reference checks as a Prohibited Payment. For more information download our tenant referencing guide below.

What happens If the tenant doesn’t pass referencing checks?

If a tenant has provided the landlord or Luxury Hub with completely accurate information but fails referencing, this will be classed as the letting agent or landlord pulling out of the application process and the holding deposit will need to be refunded by law.

Luxury Hub will bear all these referencing costs and they will not be charged to the landlord. Luxury Hub includes these costs in the letting agent fees for our services, so there is no additional cost to you.

If tenant referencing checks are failed, we will inform the tenant of the situation. The tenant can then be advised to use a guarantor or will be informed that their application will not be acceptable at all.

Can I still let the property to the tenant if they fail referencing?

If the tenant returns a poor reference, Luxury Hub may decide to use a guarantor instead. A guarantor is someone who will take responsibility for the tenant’s obligations if the tenant is unable to fulfil them, including the payment of rent. This is particularly common with student tenants, and we complete full referencing checks on the guarantor.

Can a landlord receive two candidates for one tenancy and decide which is better?

If Luxury Hub is in a situation where multiple applicants meet your criteria, we need to treat the applications with fairness. To manage these applicants equally we use these one of these 2 options:

  1. First come, first served – This might be the fairest way to sort multiple strong applications. Offer the property to the first tenant that showed interest, viewed, and successfully applied for it. Where it is the simplest method to sort applicants, sometimes the most qualified applicant doesn’t get the rental.
  2. Application strength – This is when we base your choice depending on the strength of an application. It means if one applicant has significantly higher income to the others then we may prefer them for their property. This process requires strong documentation and a file of reasons why one applicant is more qualified than other applicants.

The criteria for tenants can include multiple factors but it cannot discriminate between applicants, as this is illegal and against the Equality Act 2010 that protects tenants from discrimination. If the tenant has any inkling that discrimination has occurred, then you may be prosecuted. Discriminating against disabilities, sex, race, individuals on benefits, religion, sexual orientation, and age is illegal. This is why it is important that we use an online tenant referencing system and document any decision we make when choosing a suitable applicant for your property.

How do tenants pay for their rent?

All tenant must sign and complete a simple online payment form to authorise us to collect rent payment automatically on the first of the month, and the tenant cannot move in until this has been completed.